All items will be processed and shipped express via the following methods once payment has been received:
Australia Wide: $10 AUD (Australia Post) 2 - 3 Days
Worldwide: $30 AUD (via Courier Services) 2 - 7 Days
For shipments over $200 AUD, we offer global, free shipping. Use code 'FREESHIP' at the checkout.
Tracking numbers will be provided to the customer once shipment has been dispatached.
Shipments occur Monday to Friday, with the exclusion of Australian public holidays.
returns & Exchanges
Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. If you are not perfectly satisfied with your goods we will happily offer you full refund within 14 days from when your order is delivered.
Unfortunately, we can not refund any taxes, duties, charges or the return and shipping fee. Refunds will also be set at the price you paid not the price in the currency concerned at the date of refund.
To return your items, please, contact us at firstname.lastname@example.org, with your order number and specify if its a return or an exchange and we will instruct you accordingly.
Steps for Return:
- Email us and inform us of your return.
- Place the item(s) in the original shipping box.
- Place the original or a copy of the receipt that came with your order.
- Close the box and taped it securely.
- Post your parcel using any of your preferred methods.
We regret that we cannot be held responsible for anything lost or damaged in transit. When your return has been accepted, your refund or exchange will be issued and you will receive a confirmation e-mail. A refund will be issued to your original payment method within 3 working days.
For any enquiries regarding size, shipping or purcahses, please contact email@example.com, so that one of our customer service representatives may help in a quick and timely manner.